- Process new account applications, including reviewing and interpreting financial information.
- Perform credit checks on accounts as appropriate to assess creditworthiness.
- Conduct thorough checks before creating and amending customer account details to ensure accuracy and reliability.
- Proactively liaise with customers via telephone and email to ensure timely collection of outstanding receivables.
- Handle credit-held orders efficiently, ensuring that issues are resolved quickly to avoid delays in order processing.
- Address and manage direct debit cancellations and returns, ensuring prompt follow-up and resolution.
- Process card payments accurately and promptly.
- Assist with the resolution of customer queries and disputes related to outstanding payments.
- Have relevant Credit Control or Accounts Receivable experience
- Be able to demonstrate that you are able to build relationships with the clients, engage with stakeholders across the business internally and externally.
- An ability to resolve customer queries
- Building positive relationships across the team
- Able to work to deadlines and manage a busy workload
- Able to work accurately and meet deadlines