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Taskmaster are looking to recruit an experienced medical receptionist for work in a 24 hr clinic in Otley. Shifts are on a rota basis and cover 7:45am-1pm, 1pm-6:15pm & 6:15pm-11:15pm. The role is for temporary cover but a permanent vacancy at the site will be advertised in May.
Job Purpose:
The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.
To achieve this, you will be responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the LCD team including health professionals and any external stakeholders.
KEY PRINCIPLES
1.Receive patients and visitors to the centre in a professional and courteous manner.
2.Book patients onto SystmOne on arrival and show them to the waiting area.
3.Monitoring patient flow and taking action where there are non-attendees and cancellations.
4.Help patients who may be in an emotional state by providing information and reassurance as necessary, elevating issues to clinician on duty if appropriate.
5.Assisting patients who have communication difficulties whilst at the centre and accessing support when identified such as Language Line or facilities for the hard of hearing.
6.To actively promote equality for all patients.
7.Deal with requests from patients and colleagues over the telephone in a timely and courteous manner.
8.Maintain and re-order consumables for the reception and waiting areas.
9.Take delivery of drugs and consumables from base location and ensure appropriate storage in a secure environment.
10.Support the collation of Patient Satisfaction feedback and undertake surveys/audits as required using both manual and computerised data.
11.Ensuring that the Reception and Waiting area is kept clean and tidy at all times.
12.Ensuring that consulting rooms are equipped to agreed standards at all times and this is monitored in line with company policy via the LCD PCC check list, paying due adherence to Infection Prevention and Control guidelines.
13.Completion of Handover report and LCD PCC check list each session.
14.Contributes and makes suggestions for improving service provision.
15.Assisting other members of the team in any tasks believed to be appropriate to your capability.
16.Demonstrates duties to new starters.
17.Completion of LCD PCC check lists.
18.Supporting A & E Departments where agreements are in place.
19.Follows local and organisational policies and procedures within role.
20.Working to standard operating procedures at all times and in particular the Receptionist Standing Operating Procedure (SOP) and Controlled Drugs/Drugs (where held).
21.Learn and understand National Quality Requirements specific to the Reception role and work with Management to achieve them.
22.Knowledge of and adherence to standards as laid down by the Care Quality Commission.
23.Act as ambassador for LCD at all times.
24.Working flexibly to provide cover for colleagues when needed.
25.Assisting in the implementation of any new measures deemed necessary by the Management or Executive.
FULL JOB DESCRIPTION AVAILABLE
Pay rate is £11.94, £12.94 per hr paid after 1800 and all weekend
To register online with Taskmaster Resources Ltd for this role, applicants must have a valid UK Passport, an EU Passport and Home Office Share Code or Biometric Residence Permit & Home Office Share Code as well as proof of their NI number and a bank account in their own name.
