Back to search
The role of a Product Support Specialist is to provide exceptional customer service, handling queries and issues with expertise and efficiency.
Client Details
Page Personnel are working with a reputable and long-standing organisation in the manufacturing sector. Headquartered in Leeds, they are dedicated to realising their vision of delivering exceptional customer service.
Description
- Offer expert guidance on products, providing both technical and commercial support via phone and email.
- Develop and deliver tailored product training for customers and internal teams.
- Keep the CRM system accurate and up-to-date with relevant information.
- Identify and document quality issues, sharing details with the appropriate Quality Manager.
- Stay informed about the latest developments in motors and controls through collaboration with related business groups.
- Assist in updating the E-shop with relevant product details and documentation.
- Provide the Regional Sales team with technical information to support their customer interactions.
Profile
A successful Product Support Specialist should have:
- A strong background in customer service.
- Exceptional communication skills, both written and verbal
- The ability to work effectively as part of a team
- Strong problem-solving skills and an ability to think on their feet
- A genuine passion for helping customers and delivering a high-quality service
- Good knowledge of retail products and services
- Proven experience in a product support role.
- Excellent problem-solving skills, with the ability to diagnose, troubleshoot, and implement effective solutions.
- Proven multitasking abilities in a fast-paced environment.
- Self-motivated and capable of working independently.
- Strong communication skills, with the ability to engage with customers across various channels and levels.
- Proficient in IT, including familiarity with CRM systems such as Salesforce.
Job Offer
- A competitive salary range of 28,000 - 32,000 per year
- Generous benefits package
- A supportive and positive company culture
- Opportunities for growth and development within the retail industry
- On site parking
- Yearly discretionary company bonus.
