Service Engineering Manager

Service Engineering Manager
Otley
50,000 - 60,000 + car allowance and benefits

Overview:
Our client is an aftercare service engineering business providing servicing, refurbishment, modifications and maintenance on food manufacturing machinery. They are now looking for a Service Manager who will lead a team of field service engineers covering customer equipment in the UK and overseas.

Key Responsibilities:

• Manage and schedule a team of field service engineers planning and allocating their workload in response to customer requirements.
• Recruit and develop a team to carry out all service and maintenance requirements.
• Ensure team members are adequately trained to carry out the necessary work on customer equipment, this could be electrical, mechanical and combustion engineering.
• Maintain close day to day contact with the team to gain accurate understanding of resources and allocation of time.
• In busy periods, operate as a Service Engineer.
• Ensure the team complete and deliver all of the necessary paperwork and administration.
• Monitor team performance and drive continuous improvement.
• Drive continuous improvement in service processes, quality, and customer satisfaction.
• Manage spare parts inventory and liaise with suppliers as needed

Person Specification:

• Either a very well established service engineer looking to take the step into management or a service management in a similar role with engineering or industrial maintenance.
• Have a strong working knowledge of electrical and mechanical systems and plant.
• Knowledge of food manufacturing machinery or similar (FMCG, Packaging or Automation)
• Hands on engineering background in a multi-skilled, electrical, mechanical or combustion engineering context.
• Excellent leadership, organisation and communication skills.
• Comfortable liaising with customers and team alike.

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.