Volunteer Experience Team Leader

Charity People is thrilled to be working in partnership with a UK-wide charity that brings the comfort of therapy animals to people in hospitals, schools, care homes, and more in their search for a Volunteer Experience Team Leader.

Location: Chalgrove
Hours: Full time
Salary: Circa £28k
Reports to: Volunteer Experience Manager
Line Reports: Volunteer Advisors (x3)

Benefits: 28 days pro rata + pension scheme

About The Organisation:

This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, the organisation brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way.

Role Overview:

As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for the organisation's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.

Key Responsibilities:

• Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers.
• Oversee volunteer queries via phone and email, maintaining excellent communication.
• Set team objectives, conduct 1:1s, and provide support through appraisals.
• Improve systems to ensure efficient handling of volunteer inquiries.
• Collaborate with internal teams to enhance the volunteer portal.
• Provide direct support (approx. 70% of time) by covering phone and email enquiries.

About You:

You're a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector, or another relevant field, your transferable skills will be highly valued. You're organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer's experience is rewarding and fulfilling.

Essential Skills:

• Proven experience in customer service, volunteer management, or a similar sector.
• Strong leadership skills with a focus on team development.
• Excellent communication and relationship-building abilities.
• Experience using CRM systems and managing databases.

This is an exciting chance to join a charity that is truly making a difference. As the Volunteer Experience Team Leader, you'll help shape the volunteer journey, leading a supportive and passionate team. If you're looking to create lasting impact and be part of a rewarding cause, apply today!

Closing Date: 7th March

First-Stage Interviews (in-person): Week commencing 17th March.

How to Apply:

If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy: priya@charitypeople.co.uk for further details of the application process.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.