Service Centre Manager

Service Centre Manager | Oxford | Permanent

Salary: £45,000-£50,000

Hours: 40 Hours

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?
• Travel for cheaper withinterest free season ticket loans (available after a years’ service).

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where YOU come in!

CitySprint have an exciting opportunity for a Service Centre Manager in Oxford.

You will manage all operational functions within the Service Centre to foster a ‘Best in Business’ culture. Your role involves developing and supporting colleagues to achieve key strategic objectives and drive revenue and profit growth while meeting SLAs, ensuring client retention, and enhancing operational efficiencies and colleague development in line with EBITDA targets.

A successful Service Centre Manager optimises all operational aspects. You will support the Regional Manager in delivering operational excellence through budget management, improving efficiencies, implementing new business, and retaining existing customers to establish a ‘Partner of Choice’ reputation. You will also support and develop in-house colleagues to ensure the overall success of the Service Centre.

The main responsibilities within the role are:

• Manage and exceed all financial targets set (revenue, profit, EBITDA) through continuous budget review and monitoring.
• Reviews and manages operational stats to identify potential efficiencies and improved productivity.
• Collaborates with Regional Managers and internal partners to successfully manage new business opportunities through new sector development or acquisition opportunities.
• Identifies and collaborates with all stakeholders to deliver cross functional optimisation
• Proactively manages, supports and mentors peers to develop a strong, passionate and successful team through performance management and proactive communication.
• Reviews and manages operational requirement during peak periods to minimise disruption.
• Manages teams Attendance/Performance and Conduct in line with policies and processes (Attendance/Disc & Grievance) and implements action when unacceptable levels are observed or where requirement for additional support is suspected.
• Manages recruitment to deliver a team inspired to deliver.

The ideal candidate will demonstrate the following:

• Proven proficiency of creating, analysing and disseminating clear and concise operational reports and working towards achieving and exceeding business operational targets.
• Remains objective, actively troubleshoots and pursues solutions when issues/problems occur.
• Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment.
• Proven success in managing and exceeding budget targets.
• Previous experience of successful team management through mentoring and development.
• Working knowledge of inhouse systems e.g. CityTrak and X-Despatch 3, Salesforce.
• Working knowledge of full Microsoft office suite.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Service Centre Manager role sounds like you, we really want to hear from you!