Contract Manager (Soft Services)

CONTRACT MANAGER (SOFT SERVICES) – OXFORD– PERMANENT

Job Title: Contract Manager

Location: Oxford

Contract: Permanent

Salary: £35,000 per annum + Car & Fuel Card

Hours: Full-time, Monday to Friday, 40 Hours Per Week (Flexible working required to meet business’s needs)

Description

Keywords: Contract Manager, Facilities Management, Soft Services, Client Relationships, Budget Management, Health & Safety Compliance, Staff Management

What you’ll do:

As a Contract Manager, your primary responsibility is to provide operational support and ensure the effective delivery of services across client sites. You’ll work closely with the Operations Manager, manage a team of Area and Site Supervisors, and ensure compliance with health & safety and environmental regulations.

• Operational Planning: Ensure all operational requirements are met at contract level, with responsibility for contract performance, monitoring, and reporting.
• Client Interaction: Serve as the main point of contact for clients, addressing their needs, solving issues promptly, and keeping them informed throughout the process.
• Staff Management: Oversee recruitment, training, performance management, and retention of staff. Ensure all documentation complies with company policies, including right-to-work checks.
• Budget Management: Work closely with the Operations Manager to manage budgets, including reporting and stock control at client sites.
• Compliance: Maintain health and safety, environmental, and COSHH documentation at all sites. Conduct risk assessments and ensure compliance with all relevant legislation.
• Systems & Documentation: Manage site reference manuals, develop management systems, and maintain up-to-date records.

What You Bring:

The ideal candidate will have:

• Proven experience in contract management, preferably within the facilities management or cleaning sector.
• Strong leadership skills, with experience managing multiple teams.
• Excellent communication and interpersonal skills.
• Knowledge of health & safety and environmental regulations.
• Good IT skills and the ability to manage budgets and systems effectively. Experienced in quality assurance.

What We Offer:

• Competitive salary based on experience.
• Flexible working hours to accommodate business needs.
• Ongoing training and development opportunities.
• Free on-site parking at the Glenmore Centre.
• A supportive and collaborative working environment.

What’s Next:

If you're a motivated and hands-on professional ready to take on a key role in managing operations and client relationships, we want to hear from you!

Apply today by clicking on the link. Please note that only applications submitted through the online platform will be considered.

Concept Resources has the permission of the client to advertise this position.