Tenancy Management Officer

Service Care Solutions - Housing

Posted 11 hours ago, valid for 8 days

Oxford, Oxfordshire OX4 2WA, England

£21.31 per hour

Part Time

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Sonic Summary

The Tenancy Management Officer position in Oxford is a temporary, full-time hybrid role focused on managing tenancies and supporting communities.
The role requires previous experience in housing management within a local authority or registered provider environment.
Candidates should possess knowledge of landlord and tenant legislation, strong organizational skills, and excellent communication abilities.
The pay rate for this position is £25.00 per hour for LTD companies, or £21.31 per hour on a PAYE basis, including holiday pay.
The role involves 37 hours of work per week and includes responsibilities such as managing tenancy agreements and addressing tenant welfare issues.

Tenancy Management OfficerOxfordTemporaryFull time - HybridLooking for an exciting role where you can make a real difference in managing tenancies and supporting thriving communities?

THE ROLEAs a Tenancy Management Officer, you will play a key role in delivering high-quality tenancy and void management services for a defined portfolio of properties in Oxford.Responsibilities include:

Acting as the first point of contact for tenants, members, and council services regarding council-owned residential properties.
Managing tenancy agreements, changes, terminations, and enforcing tenancy conditions.
Handling void properties efficiently to maximise rental income and minimise costs.
Collaborating with external support providers and council services to ensure excellent customer care.
Leading on legal proceedings, including preparing case files and representing the council in court.
Addressing tenant welfare and safeguarding issues in line with council policies.
Supporting tenants during emergencies, such as fires or floods, and arranging alternative accommodation.
Managing and utilising estate improvement budgets effectively.

THE CANDIDATEThe ideal candidate will have previous experience in a similar role within a local authority or registered provider housing management environment.You will also have:

Experience managing a diverse customer base, including vulnerable tenants with complex needs.
Knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
Strong organisational and multitasking skills, with the ability to manage a high workload.
Excellent communication skills, including letter and report writing.
Mobility to undertake site visits, property inspections, and provide hands-on support across Oxford.

THE CONTRACTTemporary ongoingFull-time - 37 hours per weekHybrid working The pay rate for the role is £25.00 per hour LTD company rate. The PAYE equivalent is £21.31 per hour, inclusive of holiday.

HOW TO APPLYTo apply for this role, please email a copy of your CV to or call to discuss the role in more detail!

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