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- Job Type: Full-time
- Location: Central Oxford; with hybrid working policy of 2 days in the office, and 3 from home
- Salary: £14.83/hr plus holiday pay
We are seeking a proactive Credit Controller to join our prestigious client in central Oxford. This role involves managing debt recovery, maintaining customer relationships, and ensuring compliance with credit policies to minimise bad debt and support continuous supply.
Day-to-day of the role:- Contact a range of accounts to collect due and overdue payments in line with the agreed policy, minimising bad debt.
- Engage with customers who have exceeded credit limits and terms to facilitate ongoing collections and ensure continuous supply.
- Maintain accurate customer comments on accounts to reflect actions taken, ensuring all internal controls and audit trails are adhered to.
- Demonstrate effective collection efforts that meet targets, reduce debt aging, and swiftly resolve held orders to maximise sales.
- Keep clear records of collection activities on accounts to assist team members and build effective internal and external relationships with all stakeholders.
- Resolve multi-disciplinary issues in support of cash collection and debt reduction, maintaining up-to-date and fully reconciled customer records.
- Achieve agreed cash collections targets in line with the credit strategy and escalate any issues of risk and concern to line managers.
- Approve credit limits and payment terms within agreed matrix levels on active accounts, and collate supporting information for approval on extended credit requests and payment plans as per credit policy.
- Proven experience as a Credit Controller or similar role.
- Strong understanding of credit management and collections processes.
- Excellent communication and interpersonal skills to build relationships and negotiate with stakeholders.
- Ability to work independently and as part of a team.
- Proficiency in maintaining accurate and detailed records.
- Familiarity with relevant software and databases.
