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We are seeking a dedicated Customer Service Assistant to provide excellent support within our Science department. The successful applicant will be responsible for providing top-notch assistance to our customers, ensuring their needs are met promptly and efficiently.
Client Details
Our client is a brilliant organisation operating in the Science industry. With a dedicated team of professionals, the company is committed to improving lives by providing innovative solutions and services.
Description
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Profile
A successful Customer Service Assistant should have:
- A strong understanding of customer and market dynamics and requirements.
- Excellent communication and interpersonal skills.
- A high level of organisational skills.
- Experience in a role where handling customer queries was a major responsibility.
- Proficiency in using computers and related software.
Job Offer
The successful Customer Service Assistant will receive:
- An estimated salary range of £28,000 - £32,500, with full benefits.
- Quarterly bonus scheme
- Hybrid working pattern
- Opportunity to work in a supportive and professional environment.
- Generous holiday leave.
- A role where you can make a difference in the Science industry.
- Located in the beautiful city of Oxford.
We encourage all candidates who believe they possess the right skills and experience for this role to apply. Join our team and contribute to improving lives within the Science industry.
