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Red Sky are currently recruiting for a Customer Service Representative on a full-time contract at London Oxford Airport. The main purpose of the role is to provide exceptional customer service and operational support to crews and passengers using the London Oxford Airport facilities.
A full UK driving license is essential for this role.
Whats on offer?
- £25,000pa
- X1.5 overtime rates
- Tailored uniform
- Working hours are 40 hrs per week, shift pattern is 3 x earlies // 3 x lates // 3 days off on a rolling pattern
- +28 days annual leave
Main responsibilities of the job:
- Greet and assist all visitors, passengers, and crew upon arrival at the airport terminal, ensuring a warm and professional welcome.
- Control airfield access from the terminal building and manage all aspects of ground handling and customer service
- Monitor and manage computer systems to prioritise and promptly address all customer requests.
- Accurately input flight data into AFIDS and communicate significant changes to relevant departments.
- Meet inbound flights, assist passengers with luggage, and carry out escort duties as needed, including limited baggage handling.
- Escort emergency vehicles airside following safety guidelines.
- Attend to passengers and crew in terminal lounges, providing refreshments and support.
- Ensure the terminal facilities are clean and well-stocked, including refreshment machines and supplies.
- Handle meeting room bookings and arrange refreshments upon request.
- Ensure security is notified in advance of all expected visitors to the terminal.
- Perform check-in duties for scheduled airline flights.
- Maintain knowledge of relevant regulations, including DfT, CAA, and UKBA standards.
- Assist in emergency procedures as outlined in the Aerodrome Manual.
- Prepare flight paperwork and ensure compliance with DfT, IATA, CAA, and airline requirements.
- Process payments for aircraft services and manage invoices, liaising with customers regarding late payments.
- Monitor aircraft arrival and departure schedules to ensure timely ground handling assistance.
