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Customer Support Representative
- Location: Kidlington, UK
- Job Type: Full-time, FTC (8 months)
- Salary: £25,000
Reed is currently recruiting on behalf of a company based in Kidlington for a dedicated Customer Support Representative. You will play a crucial role in maintaining their strong market position and accredited regulatory status. This role is perfect for someone who is a team player, capable of forming strong customer relationships, and committed to upholding our high standards through strict adherence to processes.
Day-to-day of the role:
- Support customers with product and process inquiries via email, telephone, and eventually online chat.
- Process all orders with 100% accuracy in Agresso, ensuring all records are updated with any additions, amendments, or terminations.
- Maintain 100% regulatory compliance and adhere to FORTIVE compliance processes, flagging any concerns.
- Engage with the wider team, including US operations and the UK & Ireland sales team.
- Use Zendesk to manage customer queries and escalate technical and system queries via the internal SDP process.
- Attend customer or company meetings/events as required, mostly via Microsoft Teams.
- Support the wider office team in task processing as needed, especially during absences, which may include shipping, receiving, and credit control assistance.
- Provide feedback to the manager on any trends or anomalies that cause concern.
- Use FBS tools to strive for continuous improvement and identify cross-selling opportunities within Fluke Health Solutions.
- Act with a high degree of maturity and integrity at all times and carry out any other additional duties as required.
Required Skills & Qualifications:
- Excellent customer service skills.
- Experience with multiple IT platforms, including Microsoft.
- Strong oral and written communication skills.
- Effective decision-making skills coupled with the ability to problem solve.
- Experience of working cross-functionally.
- Results-driven with a focus on meeting customer expectations as measured by KPIs.
Benefits:
- Opportunities for professional growth within a globally recognised company.
- Engaging and supportive work environment.
To apply for the Customer Support Representative position, please submit your CV
