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Customer Services Application Officer

Reed
Posted 2 days ago, valid for 17 days
Location

Oxford, Oxfordshire OX4 2WA, England

Salary

£13.12 per hour

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Services Applications Officer position offers an hourly rate of £13.12 PAYE in Oxford City on a temporary, ongoing basis.
  • This entry-level role requires no prior experience in council services, as full training will be provided.
  • Candidates should possess excellent customer service skills, proficiency in Microsoft Excel, and strong communication abilities.
  • The position involves processing customer applications, handling calls and emails, and managing caseloads using Excel spreadsheets.
  • This role is ideal for individuals eager to develop their skills in a dynamic public service environment.
Customer Services Applications Officer
  • Hourly Rate: £13.12 PAYE
  • Location: Oxford City
  • Job Type: Temporary, Ongoing

Join the Customer Services Applications Team at this local authority, where you will play a crucial role in processing high volumes of customer applications for a diverse range of Council services. This entry-level position offers full training, making it a perfect opportunity for individuals eager to develop skills in a dynamic public service environment.

Day-to-day of the role:
  • Handle customer calls and process payments efficiently.
  • Use procedure notes and complex information systems to process applications to a high standard.
  • Respond to a high volume of customer emails.
  • Depending on the service area, tasks may include reading and interpreting drawings, plans, and maps.
  • Manage a caseload of client contacts using Excel spreadsheets.
  • Check customer documentation and input details into Council systems.
  • Quickly adapt to changes in legislation affecting service delivery.
  • Provide excellent customer service through phone, email, and face-to-face interactions.
Required Skills & Qualifications:
  • No previous experience in council services required as full training will be provided.
  • Ability to learn quickly and retain important information.
  • Excellent customer service skills and experience.
  • Proficiency in using Microsoft Excel and other IT systems.
  • Strong communication skills and ability to handle high-volume work.
  • Ability to adapt to fast-paced and changing environments.
Benefits:
  • Comprehensive training and development opportunities.
  • Exposure to diverse aspects of public service.
  • Be part of a team that impacts the local community positively.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.