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- Annual Salary: £13.12 per hour
- Location: Oxford City
- Job Type: Temporary, Immediate Start
Join the Customer Services Applications Team at a local authority in Oxford, where you will play a crucial role in processing high volumes of customer applications for various Council services. This entry-level position offers full training, making it a perfect opportunity for individuals eager to develop skills in a dynamic public service environment.
Day-to-day of the role:- Handle customer calls and process payments efficiently.
- Use procedure notes and complex information systems to process applications to a high standard.
- Respond to a high volume of customer emails.
- Depending on the service area, tasks may include reading and interpreting drawings, plans, and maps.
- Manage a caseload of client contacts using Excel spreadsheets.
- Check customer documentation and input details into Council systems.
- Adapt quickly to changes in legislation affecting service delivery.
- Provide excellent customer service through phone, email, and face-to-face interactions (when available).
- Full training provided experience in a contact centre would be beneficial
- Ability to learn quickly and retain information.
- Excellent customer service skills.
- Proficiency in using Microsoft Excel and other IT systems.
- Strong communication skills and ability to handle diverse tasks.
- Ability to work in a fast-paced environment and adapt to legislative changes.
- Competitive hourly rate of £13.12.
- Comprehensive training and professional development.
- Opportunity to contribute to vital public services.
- Dynamic and supportive work environment.
**If successful at application you will be asked to complete a general aptitude test to proceed**
