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Selexa are partnered with a leading Engineering & Semiconductor client in the expansion of their service and customer support function, hiring for experienced Customer Support Engineers to join an high-performing function.
The Opportunity:
The Customer Support/Field Service Engineer will manage the technical and personal relationship between the client and the end user, from scope identification, through to design, installation, commission and ongoing technical support which will be a blend of onsite and remote support.
You will oversee and deliver overseas projects to install new products, building and maintaining strong customer relationships and ensuring the products perform to the highest possible levels of performance and reliability.
Key Responsibilities:
- Installation and technical support onsite with customers globally
- Provide initial and ongoing support, remotely and on client site including faultfinding, diagnostics, repair and product upgrades
- Manage the product acceptance process from installation through to customer sign off, maintaining the client & customer relationship, offering technical expertise and product knowledge training
- Candidates must be flexible in working internationally for 3 month periods (infrequent but possible)
- Training and development of customer Technical Engineering teams
- Write and maintain technical documents and user manuals
Technical Attributes and Qualifications:
- Bachelors Degree or appropriate technical certification in Engineering
- Experience with electronics or optics based high value, capital equipment or instrumentation
- Previous experience in a Field or Customer Support role
- Experience in customer interfacing role
This is an excellent opportunity for a competent Field Engineer to diversity their experience, join a thriving company at an exciting time, and travel to some of the most technically interesting client sites globally.
