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IT Support Analyst

Robert Half
Posted 18 days ago, valid for 6 days
Location

Oxford, Oxfordshire OX4 2WA, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Robert Half Technology is seeking an IT Support Analyst for a fast-growing technology business near Oxford city centre.
  • The role requires previous experience in an IT Service Desk and offers an opportunity to develop Cyber Security skills.
  • Key responsibilities include providing 1st line support, troubleshooting technical issues, and maintaining documentation.
  • Candidates should have a strong understanding of MS365, InTune, SharePoint, and OneDrive, along with excellent customer service skills.
  • Salary and pay rates depend on experience, with candidates typically expected to have a minimum of 1-2 years of relevant experience.

Robert Half Technology have partnered exclusively with a fast-growing technology business based near Oxford city centre to recruit an IT Support Analyst, acting as the sole point of contact for all IT queries. This is a varied role where you will be end-user facing providing 1st line support across core desktop technologies and bespoke applications. This role offers a great opportunity to further develop your Cyber Security skills!

The Role

As the IT Support Analyst, you will be the first point of contact for users requiring technical assistance. Your role involves troubleshooting, diagnosing, and resolving various technical issues. This is an excellent opportunity for someone looking to grow their skills in a dynamic IT environment.

Key Responsibilities
  • Serve as the initial point of contact for IT support queries, providing solutions via phone, email, and in-person.
  • Diagnose and troubleshoot hardware, software, and network issues for end-users.
  • Log and document all support requests in our ticketing system, ensuring timely and accurate resolution.
  • Assist with setting up new user accounts, hardware, and software.
  • Maintain and update technical documentation and user guides.
  • Monitor and prioritise tasks to meet agreed SLAs.

About You

  • Previous experience working in an IT Service Desk
  • Strong understanding of MS365, InTune, SharePoint, OneDrive
  • Ability to comply with security standards such as Cyber Essentials, ISO27001
  • Fantastic customer service skills

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.