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We are a leading software house based in Oxford. We specialize in developing cutting-edge software solutions for businesses across various industries. Our mission is to empower businesses with innovative technology that drives efficiency and growth.
We are seeking a highly motivated and enthusiastic Graduate IT Support Analyst to join our dynamic team. As a Graduate IT Support Analyst, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of our software products. This is an excellent opportunity for a recent graduate looking to kick-start their career in IT within a supportive and innovative environment.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and remote access.
- Diagnose and resolve software and hardware issues.
- Assist with software installations, configurations, and updates.
- Collaborate with the development team to troubleshoot and escalate complex issues.
- Maintain accurate records of support requests and resolutions.
- Provide excellent customer service and build strong client relationships.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a Computing related field.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Basic understanding of software development and IT infrastructure.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Convenient location in Witney, Oxfordshire.
- Flexible working hours.
