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IT Officer
Location: Oxford, OX3 0EE
Salary: £31,459 – £36,616 per annum plus benefits
Hours: 37.5 hours per week
The Role
The IT Department manages every aspect of IT service delivery and support within the Centre. This includes audio visual and IP telephony requirements.
The IT Department consists of the IT Manager, Senior IT Officer, and the IT Officer. Together the team provides services and support to all members and guests within the Centre.
The Centre has modern and reliable IT facilities to support its teaching, research, events and operational needs. The IT infrastructure currently comprises of approximately twenty-five Windows and six Linux servers running on Hyper-V and HP Aruba wired & wireless networking. There are approximately 130 Windows PCs and number of macOS computers in use.
The Centre has an impressive auditorium and several meeting and teaching rooms with professional audio-visual equipment intended to be used for presentations, video conferencing, panel discussions and other high-profile events.
Exciting future projects include the replacement of server infrastructure, wireless network refresh, the roll out of Windows 11 and the digitisation of their library collection.
Key Responsibilities
- Provide IT support to Centre members and guests.
- Create new user accounts.
- Welcome new members and hold an introductory session to help them to get up and running and to connect personal devices to Wi-Fi, printers, and email.
- Monitor, respond and update support requests using the ticketing system, providing appropriate responses or escalate problems as necessary to the Senior IT Officer.
- Set up audio visual equipment for teaching, meetings, and events.
- Responsible for ensuring the working order of computers and peripherals, printing and teaching and meeting room AV, including replacement of consumables.
- Troubleshoot system and network problems.
- Diagnose and fix hardware or software faults.
- Encourage good information security practices within the Centre and ensure that systems are adequately protected against malware and unwanted intrusion.
- Keep records e.g. the Asset List up to date.
- Move equipment e.g. computers, monitors and printers when required.
- Install new equipment and dispose of old equipment in line with WEEE regulations.
- Undertake job-related training and development.
- Comply with Health and Safety regulations.
- Be prepared to work unusual hours on occasions in cases of operational necessity.
- Support Centre projects by providing technical expertise.
- Help with setting up digitisation facilities at the Centre.
- Provide assistance with digitisation projects as needed.
- Contribute to any order of business of the Centre as required by the IT Manager.
Skills and Qualifications
Essential:
- Knowledge and experience of Windows systems plus common applications e.g. Microsoft Office.
- Evidence of general networking knowledge (DNS, DHCP, TCP/IP, VLANs, cabling etc.)
- Proven ability to explain technical issues in an accessible way to non-technical users.
- Ability to work both independently and in a team.
- Clear communication skills (verbal and written) in English, as well as excellent inter-personal skills.
- Understanding of the need for confidentiality and discretion.
- Ability to analyse technical and non-technical issues, prioritise, make informed judgements, and take appropriate actions.
- Proven ability to carry out tasks under pressure with a high degree of accuracy and attention to detail and being proactive and showing initiative.
- Ability to adapt quickly to changing needs and priorities.
- Experience of working in a customer service environment with demonstrable client-focused “can do” approach, patience to understand the client’s needs and willingness to work in the most effective way to resolve queries, multitasking as necessary.
- Commitment to follow through tasks to successful completion.
Desirable:
- Similar responsibilities in the higher education sector.
- Experience installing, configuring, and supporting macOS.
- Knowledge of digitisation technology and best practices for books and manuscripts.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
The closing date for applications is Thursday 13th March 2025.
