IT Support Engineer (2nd Line), Oxford, £30,000 - £32,000 Our client are a leading medical service provider and are seeking an IT Support Engineer to provide support for all IT related incidents and service requests. The IT Support Engineer is essential for maintaining the efficiency and security of technology within the organisation, by combining technical proficiency with exceptional customer service.You will be joining a friendly IT team, supporting users across multiple sites, using a combination of remote support tools and desk side/onsite support. Remote and flexible working opportunities in a relaxed but demanding environment. Roles and responsibilities

Actively Monitor the ITSM tool to ensure user inquiries and technical issues are dealt with promptly to minimize downtime and maintain productivity.
Recognise complex problems and escalate them to specialised staff where necessary.
Proactively monitor IT systems and applications to ensure optimal performance and availability.
Maintaining accurate records of incidents, requests, and resolutions to enhance future service delivery.
Process requests for new services, including onboarding and offboarding services, or modifications to existing services efficiently.
Identify and analyse recurring issues to implement effective solutions and prevent future occurrences.
Ensure changes to IT services are documented and actioned in a timely manner ensuring minimal disruption to users.
Create and maintain comprehensive knowledge items to facilitate quicker resolutions and improve service delivery.
Ensure hardware and software assets are managed through their lifecycle from initial purchase through to decommissioning.
There will be occasional travel required to other sites

Technical skills required

Professional experience of working in a fast-paced IT environment with a solid understanding of IT systems, networks and applications crucial for effective troubleshooting.
Working knowledge of:
- Active Directory
- Windows Desktop and Server environments
- M365
- Azure
- SharePoint

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)