Position: Senior IT EngineerLocation: OxfordSalary: £50k CircaHours: Full Time

Are you an experienced Senior IT Support Engineer with a strong background in Cisco technologies? I am currently working on behalf of a client based in Oxford who are looking for an experienced IT Support engineer to join their team.

The Role:

In this position, you will play a crucial role in network design, support, maintenance, and troubleshooting. You’ll also be instrumental in providing on-site end-user support, managing existing infrastructure, and ensuring configurations are up to the highest standards.

Key Responsibilities:

Network Design & Implementation: Architect scalable networking solutions, create network topologies, and recommend hardware and software to improve service and profitability.
Support & Network Maintenance: Monitor network performance, perform routine checks, and resolve complex network issues.
Network Security: Implement network security policies, ensure systems are protected, and manage vulnerabilities.
Capacity Planning & Optimisation: Assess and optimise network performance for future growth, ensuring load balancing and performance adjustments are made as needed.
Team Leadership & Mentorship: Provide guidance and support to junior engineers, train team members on new technologies, and review/approve network changes.
Documentation & Reporting: Maintain detailed network documentation, generate performance and security reports for management, and manage network projects and engineer schedules.

The Ideal Candidate:

Experience: 4-5 years in a similar role with proven ability to form lasting customer relationships.
Technical Skills:
- Expertise in Cisco routers, switches, firewalls (Fortinet).
- Strong knowledge of networking (TCP/IP, IT security).
- Experience with Windows Server Administration (2016, 2019, Server 2022).
- Familiarity with Windows Hyper-V, Active Directory/Azure AD, Office 365, and Intune.
- Experience supporting Windows 10/11, Apple devices, and managing MDM (Meraki).
- Understanding of Backup Technologies and Disaster Recovery processes.
- Knowledge of Microsoft SQL Server is advantageous.
Communication Skills: High-level written and verbal communication skills to liaise with both technical and non-technical teams.

If you believe you're the right fit for this role please contact us!