- Client Obligations: Fulfil obligations to clients as per the Terms of Business.
- Performance Monitoring: Assist in achieving departmental targets and monitor personal performance.
- Meetings: Attend weekly and daily meetings with the portfolio management team to discuss maintenance reports and ensure effective diary management.
- Property Inspections: Assist the Tenancy Manager with property inspections and report findings to landlords.
- Repairs and Improvements: Identify necessary repairs and suggest improvements or refurbishments to optimise rental income.
- Record Keeping: Ensure all works are recorded on the property management system.
- Contractor Management: Assist the Compliance Manager in managing contractor relationships, monitoring quality of work, and authorising invoices.
- Pre-Tenancy Work: Complete pre-tenancy tasks in accordance with company procedures.
- Customer Service: Provide first-class service to landlords and tenants.
- Internal Relations: Maintain good working relationships across all company divisions and ensure effective communication with the letting department and accounts.
- Compliance: Ensure properties have valid safety reports and comply with current legislation.
- Reporting and Support: Report personal issues and initiatives to the Area Portfolio Manager and assist with out-of-hours emergency cover.
- Check-Out and Dilapidations: Liaise with landlords and tenants on check-out reports and agree on dilapidations.
- Knowledge Sharing: Share skills and legal knowledge with the team, demonstrating initiative and self-motivation.
- Operations Manual: Be familiar with the operations manual and use it as a reference.
- KPI Targets: Meet Key Performance Indicator targets.
- Experience in a face-to-face customer service role.
- Detail-oriented with proven organisational skills.
- Effective communication skills with people at all levels.
- Excellent written and verbal communication skills.
- Demonstrates initiative and self-motivation.
- Full clean manual driving licence.
- Level 3 Award in Residential Letting & Property Management - England & Wales.
- Positive and friendly approach.