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This is an exciting opportunity for an Executive Property Manager to join this award-winning estate agency at its friendly office in East Oxford.
This role will provide the right individual with ample scope to make their mark and impress at a growing brand that is fully committed to staff satisfaction and career development.
The property management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a role that rewards excellent customer service, attention to detail, and upselling skills.
Our client is looking for a highly-organised and enthusiastic individual who is willing to learn specialist information to become an expert in their department. If you have a minimum of 2 years’ property management and customer service experience, our client would love to hear from you!
Responsibilities will include:
• Providing a designated group of clients with property management services encompassing renewals, repairs, deposits and lettings accounts• Developing and building strong relationships with key clients• Liaising/negotiating between landlords and tenants• Meeting and exceeding both team and individual service standards• Investigating and resolving queries and problems• Liaising with third party suppliers to arrange works to be undertaken• Coaching and developing junior members of the team• Undertaking weekly review meetings with agreed and designated staff• Being the first point of escalation to resolve any client care issues.
Personal specification:
• At least 1 years’ experience within property management• ARLA/NFoPP qualifications - preferred• Have excellent communication skills over the telephone• Have accurate administration skills• Be highly-organised with an acute attention to detail• Be quick to learn and follow procedures• First class customer service skills• Remain calm and positive under pressure.
The company will provide a salary of ÂŁ30,000 to ÂŁ38,000 dependent on previous experience and qualifications. Fantastic benefits will include quarterly award trips and prizes for top performers and continuous career and personal development opportunities.
