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About The RoleOur client, The NEC Group, has five renowned entertainment venues, the NEC, The Vox, Resorts World Arena,?Utilita?Arena Birmingham & The ICC. Many of the venues have been re-launched and rebranded recently to notable acclaim.The Arenas host events over 210 days a year and welcomes 700,000 to 1million visitors to each venue, ranging from world-famous musicians like: Justin Bieber, Take That, The Who, & Championship sporting events like World Darts, World Athletics, Crufts and many more - Everyday is different.Our teams support the NEC Group during event build-ups, live show days, breakdowns and much more ensuring a smooth and safe operation of all services.As a Security Officer, you will play a key role in the team's delivery of security and have a firm focus on delivering high levels of customer service.We are looking for professional, diligent & customer focused individuals to join our team and help create a memorable experience for every visitor and exhibitor who comes to any of the NEC Group venues.Main Duties:
- Acting as a first line support to employees and visitors to the site, providing a professional and friendly service
- Investigate and report all allegations of loss, theft, criminal damage and other incidents
- Fire, security and building systems monitoring
- Managing crowd safety and queue management
- Help ensure the safety of all residents, guests and staff at sites throughout your shift
- Monitoring and maintaining the pedestrian flow at key areas inside and outside the arena
- Be aware of and react to emergency situations as detailed in the Incident and Emergency Plans
- Deterring anti-social behaviour, theft and criminal activity
To be successful in the role, you will need:
- SIA Licence is essential.
- Experience of working within the security industry/environment is an advantage.
- Exceptional customer service skills.
- An enthusiastic, can-do attitude.
- Significant experience in a public facing, customer service role with the ability to deal with challenging situations
- The ability to work on own initiative and as part of a team
- Excellent time-keeping to ensure you arrive ready for pre-event briefings, training and shift handovers.
What will you get in return?
- A pension scheme- to save for the future
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
