Facilities Team Leader

Total Staff Services are recruiting a Facilities Team Leader for our client based in Oxford. You will be experienced in delivering high quality planned and reactive maintenance services in a property management environment, whilst keeping customers at the heart of everything you do. You will be accountable for a small team of Facilities Team Members, helping to maintain a well-kept, safe, secure, compliant, and efficient environment. This includes taking ownership of planned and reactive maintenance, and ensuirng your team provide a world class service.

• Support the Facilities Manager to build and develop a motivated, engaged, and high performance team
• Support the routine activities of your team, including delegating tasks and setting targets
• Supporting the training and development of your team members to help them reach their potentital
• Take accountability for your teams responsiveness in solving problems
• Take accountability for your teams performance, actively participating in performance management conversations and personal development plans
• Assume Facilities Team member duties when the Facilities Manager is on shift
• Ensure compliance checks are done correctly and on time

You will lead and motivate your team to:

• Provide general maintenance assistance throughout the properties, such as taking deliveries, moving furniture and maintaining the grounds
• Solve all sorts of basic maintenance issues with a can do attitude, this could involve fixing doors, painting walls, cleaning the courtyard or changing light bulbs
• Assist the facilities engineering team in keeping the properties in excellent condition
• Conduct regular building checks to make sure that the buildings are clean, safe and secure
• Help to deliver the sustainability strategies to provide net zero carbon accomodation and create resilient, resource-efficient assets to do so

What we are looking for in you:-

• Must have a full UK drivers license
• You will have general knowledge or experience working within maintenance, e.g minor electrical, decorating, plumbing, joinery work
• You will be able to confidentially lead your team in the absence of the Facilities Manager to maintain exceptional customer service
• You are able to maintain exceptional customer service
• You are able to manage the competing demands of compliance and delivering world class experience for the students
• You can delegate tasks fairly, bearing in mind your team's strenghts and weaknesses
• You will communicate effectively, by actively listening, making points logically, and by using appropriate language, tone and gesture
• You have great time management and organisational skills, with the ability to work to tight deadlines
• You remain calm and ficussed, even in difficult or pressurised situations
• You are detail-orientated, nothing escapes your eye
• You are confident working both on your own or as part of the team
• You understand and respect the diversity of others cultures, beliefs and backgrounds

In return:-

• A discretionary annual bonus so you can share in the company's success
• 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - emplyer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme , a wellbeing platform and a gym benefit that you can share with your family and friends
• Enhanced Family leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits

Salary £33000

37.5 hours per week 5 days out of 7 between the hours of 0800-2000, weekeneds will be required on a rota basis.