Front of House Host

About Well Life Clinic and The Role:

Introducing Well Life Clinic, a new private GP practice in the heart of Oxted. Our goal is simple: to offer high-quality, accessible healthcare services to families in our local community. With experienced medical professionals leading the way, we're committed to providing top-tier care tailored to individual needs and provide an exceptional healthcare experience for all.

We're seeking a Front of House Host to join our team to help manage the day to day delivery of an exceptional 'front of house’ patient/customer experience to build the reputation of the brand and ensure repeat bookings.

An Overview of the Key Responsibilities:

• Greeting Customers/Patients:

  • Welcome all patients/customers warmly, ensuring they feel comfortable at all times.

  • Book appointments and process payments, ensuring all details are accurate.

  • Assist customers with special needs for a comfortable experience.

  • Address and escalate any queries or concerns for satisfaction.

• Front of House Environment:

  • Maintain a clean, safe, and welcoming space.

  • Monitor and order supplies as needed.

• Booking Systems and Payments:

  • Schedule follow-up and referral appointments.

  • Handle payments and provide additional information.

• Security:

  • Register and identify all visitors for safety and data privacy.

  • Adhere to security protocols to ensure everyone's safety.

• Data Privacy:

  • Protect patient and colleague data, following security protocols.

• Systems and Technology:

  • Support tech issues and act as a liaison for resolutions.

• Health and Safety:

  • Ensure all areas are free from hazards to maintain a safe environment.

About You:

• Previous experience in a customer facing role where the emphasis is on service delivery.

• Previous experience working with technology systems to deliver all or a key part of the role..

• A good level of competence with MS 365.

• Able to work a minimum 40 Hours per week on a rota basis including evenings and weekends.

Get in touch today and one of our team will be in touch to discuss the role in detail with you!