Neighbourhood Enforcement Officer

Are you someone who likes to take pride in your hometown?
Do you enjoy supporting your local community?
Have you got excellent communication skills and a passion for educating people?

If you fit all of the above and have experience within enforcement / issuing fixed penalty notices, we would be keen to hear from you!

About this team:
We are recruiting a New Member to the SWISCo Enforcement Team to help tackle minor crimes and anti-social behaviour in Torbay and to help support the Bay's appearance and cleanliness as part of the 'Keep Britain Tidy' campaign.
You will be acting upon behalf of SWISCo and Torbay Council to provide 'on-street' advice to the public, signposting them to other council services where appropriate. The role will be pivotal in educating and challenging upon socially unacceptable behaviours such as fly-tipping, littering, graffiti and dog fouling, along with enforcement of Public Spaces Protection Orders (e.g. antisocial behaviour in parks and on beaches) and managing unauthorised encampment. This will involve going into local business and schools as well to educate on waste management.
As this is a public-facing role, it is vital that applicants possess excellent communication skills, a calm manner, and the ability to work with people from different backgrounds, cultures and ages.

Key Duties and Outcomes of this role:

• Assist in keeping Torbay a cleaner and safer place.
• Guiding and enforcing positive behaviours within the community.
• Be visible to the public, patrolling the bay (up to 10 miles per day) and encourage collaborating accordingly.
• Support in the prevention of crime and anti-social behaviours, protecting the local environment.
• Develop and maintain good relationships with local people, business owners community groups and other stakeholders.
• Problem solving.
• Issuing fixed-penalty notices as required.
• Use negotiation, mediation and persuasion to resolve poor behaviours.
• Identify and remove obstructions such as wheeled bins / traffic cones etc.
• Respond to and manage littering, graffitiing, fly-tipping, illegal street trading, contravention of Public Space Protection Orders, trade waste, overhanging vegetation and abandoned/nuisance vehicles.
• Respond to incidents, gather evidence to the standard required for civil or criminal proceedings, and liaise with emergency services as appropriate.
• Maintain accurate and detailed file notes and reports, keeping files, computer records and databases updated accordingly.
• Gather evidence to the standard required for civil or criminal proceedings, and liaise with emergency services as appropriate.
• Follow care procedures and policies of equipment issued, such as mobile phone, radio, body worn video cameras, laptops, handheld devices.
• To support and work alongside the police, fire and other statutory partners.
• Produce incident reports and statements and provide feedback on the results of community engagement to the community, including improvements made as a result.

You will be required to patrol in all weathers as a mobile officer and will therefore require a full-driving licence for this position as you will be driving fleet vehicles. You may also be required to obtain a DBS check and therefore this vacancy is exempt from The Rehabilitation of Offenders Act (1974). A crucial part to this role will be to issue Fixed Penalty Notices to individuals who do not comply with laws and warnings. It is essential that applicants have good local knowledge of the Torbay area in order to patrol the area effectively and monitor hot-spots.

You will be working as part of a wider team to cover all rostered hours. Therefore, we are flexible to considering your availability across the 7-day operation. Your rota will include working 3 weekdays and 2 weekend shifts per week. You will be given a minimum of 30 hours per week and a maximum of 40. Shifts worked across a Saturday and Sunday will be paid at an enhanced rate of time and a half - this will then equate to the equivalent of 36 hours per week.
Shifts will operate from 07:00-13:00 and/or 13:00-19:00 and these hours may be subject to change during seasonal periods.

This position will offer vital accredited training in line with 'Keep Britain Tidy'. This is in addition to various other company benefits.

Initial employment will be temporary via Big Ant Group with the view of securing the role on a permanent basis with SWISCo following successful trial/probation period.