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Student Success Hub
Campus: Dumfries or Paisley
Student Hub Assistant
Grade 3: £24,044 to £26,642 per annum, pro rata
Part Time: 28 hours per week sessional (39 weeks/year) 0.6 FTE
Hours required: Tuesday, Wednesday, Thursday, Friday (negotiable TBC)
THE POST - Student Hub Assistant
This new post plays an important part of the operation of the Student Hub, and the successful candidate will be responsible for dealing with a wide range of enquiries from applicants, students, colleagues and visitors to the University. The Student Hub is the frontline service and gateway to a wide range of services including student support, admissions, student administration, finance, IT and the Library.
The post holder will work as part of a team to deliver an excellent service face-to-face, over the phone, via email/self-service portal and chat to all students throughout their time at UWS and support the Student Hub Co-ordinator to ensure enquiries are responded to accurately within an agreed timescale.
You will work with students and colleagues from across all UWS campuses and beyond, to proactively provide information and assistance, diagnosing enquiries and escalating if necessary. You will proactively contribute to a culture of positivity and enthusiasm to ensure students are at the heart of everything that we do.
There may be some working pattern flexibility required at peak times of the academic year and to cover for unexpected absences.
The successful candidate should have the following:
- Educated to HNC level or equivalent
- Previous experience in a customer service/customer facing in a highly customer focussed environment (preferably in further or higher education)
- Experience in a help desk/information service role in a highly customer focussed environment
- Experience of using customer services IT systems such as enquiry management and client/case management systems
*Please note due to the responsibilities and working pattern of this role it is not suitable for current UWS students.
ABOUT US
The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.
With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.
UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2023 Young University Rankings).
Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.
We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:
- 24 days of annual leave, plus a further 12 days for public/university holidays
- An additional days leave on your birthday
- Defined benefit contribution pension scheme (currently 19.3%), including death in service benefits upon joining the scheme.
- A flexible approach to working pattern and work-life balance
- Employee discount scheme across 3,500 retailers
- Fitness facilities across our campuses
- Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
- Professional, career and research development opportunities.
Closing date:Wednesday 4 December 2024
Interview date:Wednesday 11 December 2024
