Operations Manager

Entegro is at the forefront of Telecommunications technology, designing and deploying gigabit networks for future generations. We are proud to be industry leaders, working with communities, industry and service providers, to empower and connect people, homes and businesses, in urban and rural areas. Echoing our values, clients are at the heart of what we do both locally and internationally. They know they can depend on our expertise, experience, innovation and standard of service. With this our ambition is to build strong long-term client partnerships, where Entegro are a partner of choice, where we are trusted and understand our clients KPIs. Our aim is to consistently deliver on quality, quantities and programmes every time. Entegro offers fully managed, out-sourced solutions or combinations of individual component services, as required. All backed by Entegro’s commitment to quality, communication and social responsibility.

The Operations Manager is responsible for overseeing the daily operations of the shared services Operations team. Ensuring efficient and effective delivery of support operational services, across various workstreams. This role involves managing your team, their processes, optimising performance, and driving continuous improvement to enhance delivery and operational excellence.

Key Responsibilities:

1. Operational Management:• Oversee the day-to-day operations of the telecommunications team on the Fibrus contract, from a delivery, Quality, Health & Safety and Logistics point of view.• Coordinate and manage resources to optimise operational efficiency and productivity.• Develop and enforce policies, procedures, and standards to ensure operational excellence.• Manage information and data ensuring effective communication flow with the allocated project manager.• Develop and implement operational policies, procedures, and best practices to enhance delivery, efficiency and effectiveness of the team.• Manage allocated budget and resources effectively.2. Team Leadership:• Lead, motivate, and develop a team fostering a collaborative and productive work environment.• Conduct regular performance reviews, provide coaching, and facilitate professional development opportunities for team members.• Manage workforce planning, recruitment, and onboarding processes to ensure the team is adequately staffed and skilled.3. Process Improvement:• Identify opportunities for process optimisation to improve delivery and operational efficiency.• Collaborate with technical teams to understand system architecture, software, and hardware requirements - look for continuous improvement and automation where possible in this area.• Implement continuous improvement initiatives to enhance productivity, quality, safety and reduce costs.• Collaborate with cross-functional teams to streamline processes and improve end-to-end delivery.4. Stakeholder Management:• Build and maintain strong relationships with internal stakeholders and business units to understand their needs and expectations.• Key stakeholder in resolving field-based issues, technical issues in the field, resource requirements and logistics requirements• Act as a primary point of contact for escalations and resolve issues promptly and effectively.• Communicate regularly with stakeholders to provide updates on service performance and improvement initiatives.5. Compliance and Risk Management:• Ensure compliance with all relevant field based, StreetWorks, PIA and client directed regulations• Work with HSEQ and Technical teams to ensure that the systems are setup and operated in its full by your team to ensure that HSEQ requirements meet the requirements for each project, and that all field-based personnel are meeting HSEQ targets.• Identify and mitigate operational risks to safeguard the organisation.• Conduct regular audits and assessments to ensure adherence to internal controls and best practices.

Qualifications:• Minimum of 5-7 years of experience in Telecoms Operations Management, with a proven track record of success.• Skilled in FTTH Deployment• Strong leadership and team management skills, with the ability to inspire and motivate others.• Excellent analytical and problem-solving abilities, with a focus on continuous improvement.• Proficient in using GIS tools and software.• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.• Knowledge of compliance and regulatory requirements related to shared services operations.• Relevant Industry Specific Certifications.• Full Drivers licence

Skills and Competencies:• Strategic thinking and planning• Process improvement and optimization• Change management• Customer service orientation• Project management• Data analysis and reporting• Risk management• Conflict resolution• Time management• Adaptability and flexibility

Our BenefitsOur biggest benefit is our friendly and hardworking people!• Competitive salary in a dynamic and technology driven environment.• Bonus Incentive• Focused career development and progression opportunities• Flexible Benefits Programme - a choice of flexible Benefits options like Health Insurance / Pension / Income Protection / Fitness - Gym Membership / Additional Annual Leave.

Please Note:Only candidates permitted to work in the UK will be considered for this role.