System Support and Development Analyst

We have an exciting opportunity for an experienced System Support and Development Analyst to join the Civil Nuclear Constabulary at their location in Abingdon.

This will be working Monday to Friday 37.5 hours a week.

Along with working a permanent contract with CNC you will receive an excellent salary plus fantastic benefits which includes a generous annual leave - starting at 27.5 days per annum (FTE) plus bank holidays.

PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION.

Job Purpose:

• The role of the SSDA will involve working closely with the system users to analyse internal processes, provide solutions and the associated documentation. Our Business Systems team work within defined business wide SLAs and the SSDA will be responsible for managing and resolving support calls (across a range of supported systems) and where not possible to work with the Managed Service provider and system supplier to resolve issues.
• Provide expert advice and training as required and be adaptable to meet the varying requirements of the BPSS; undertaking similar activities in respect of other business service systems as and when required.

Job Dimensions:

• The SSDA performs a critical role within the BPSS team with the responsibility of ensuring stability, continuity, and availability of the core applications. The role holder also provides a rapid response to incidents and escalated user queries.
• Responsible for proactively identifying opportunities to better support business processes, the SSDA also works with management and end-users to support new and existing applications and reports.
• The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance, and ensuring the delivery of a high-quality service.
• Understand how you contribute to performance, ensure targets are met and strive for continuous improvement.
• Use resources efficiently and effectively to meet goals and targets.
• Support and participate in problem and knowledge management processes - create and maintain knowledge articles in conjunction with our Managed Service provider and working instructions.
• Support operational activities through effective incident and data resolution, minimising disruption to the end user.
• Promote and improve data quality of BPSS related systems; ensuring up to date and accurate information to allow the informed evaluation of resource requirements and effective management of staff, whilst meeting the legislative, business and operational needs of the organisation.
• Configure and manage the system(s) in line with the documented change control process, and access permissions to ensure the requirements of the organisation are met; have due regard for system and modular interdependencies and interfaces together with local user and national data security (access) requirements.
• To minimise disruption to customer user base, undertake dynamic root cause analysis around complex functional data issues across different systems modules.
• Second/Third line specialist incident and data resolution to support the progression of BPSS activities. Record and manage all activities relating to the progression of requests and incidents using the service management tools.
• User Acceptance testing for quarterly patches, and system improvements.
• Develop strong working relationships within the BPSS System Support & Development team, and the wider CNC organisation to provide direction, support and guidance to maximise performance, acting as a main contact for end users.
• Demonstrate flexibility and openness to change, professional customer service skills by responding to needs, communicating clearly and taking ownership of service.
• Take personal responsibility for your own decisions and actions, act with integrity and professionalism, and ensure your own professional knowledge is current.
• Support DM with the implementation of system improvements identified by the Product Manager & Change Leads that have been approved via the documented change process.
• Develop functional understanding and capability of the BPSS supported systems.

Principal Accountabilities:

• Daily Operations: Delivery of BPSS support services on a day-to-day basis within agreed internal SLAs.
• Issue Resolution: Contribute to resolution of issues escalated from suppliers, partners, vendors and customers.
• Problem and Defect Management: Contribute to the analysis and resolution of pervasive system issues.
• Development Services: Involvement in the development and delivery of enhancements, improvements, and projects.
• Security Compliance: Ensure compliance with security practices, guidelines, and standards.
• Relationships: Develop and maintain trusted relationships with suppliers, partners, vendors and customers in support of business strategies and goals.
• Technical Leadership: Provide technical guidance and process expertise for the BPSS Systems supported.
• Collaboration: with the wider Organisation to driving innovation with our ERP processes and systems

ESSENTIAL CRITERIA

• Possess or achieve the ITIL Foundation Certificate within 12 months.
• Pragmatic attitude to problem solving.
• Ability to comprehend technical issues.
• High degree of accuracy and attention to detail.
• Strong communication and interpersonal skills which can be adapted to suit all audiences.
• Methodical and organised approach.
• Experience of Business Systems or Business Applications, preferably in Oracle Fusion, HCM and related Modules.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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