System Development Manager

Job Title: System Development Manager

Location: Cumbria, UK

Job Type: Full-time - Hybrid Working

Salary: Up to £46,500

About the Role:

We are seeking a proactive and experienced System Development Manager to join our team. In this role, you will support the continuous improvement of BPSS systems, ensuring they are available, fit for purpose, and that staff are appropriately trained. You will work closely with the Head of System Support & Development to implement changes and drive forward system enhancements.

Key Responsibilities:

• Manage the Forward Schedule of Change, including planning, testing, and implementing change requests.
• Liaise with the BPSS Delivery Manager on environments and clones required for development and testing.
• Ensure compliance with security practices, guidelines, and standards.
• Develop and maintain trusted relationships with suppliers, partners, vendors, and customers.
• Collaborate with business areas to understand challenges and work with relevant stakeholders to implement solutions.
• Oversee the schedule of maintenance to ensure application performance standards are met.
• Support the creation of business cases for system-driven improvements and investments.
• Create user journeys to ensure system developments meet business and user requirements.
• Maintain and promote a list of Oracle optional functional upgrades/enhancements.
• Manage the Continuous Improvement (CI) log and report on benefits realisation.
• Support problem management resolution through system enhancements.
• Maintain system documentation and communication.
• Oversee and implement system learning strategies.

Key Relationships:

• BPSS System End Users
• BPSS Professional Users
• System Support Partners

Skills and Experience:

• Relevant IT/professional services qualification or willingness to attain ITIL.
• Relevant Change Management qualification.
• Experience with Oracle functionality and system enhancements.
• Excellent document writing and communication skills.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Advanced skills in spreadsheet, Word, and PowerPoint.
• Good knowledge of statistics and data analysis.
• Ability to work unsupervised and take a proactive approach to work.
• Willingness to travel as required.

Equal Opportunities:

We are committed to promoting equality, diversity, and inclusivity. We welcome applications from all individuals regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity, political opinion, or trade union membership.

How to Apply:

Please submit your CV outlining your suitability for the role to