- Working as part of a larger Support team to provide responsive support services to people who have/are experiencing substance & alcohol misuse, mental ill heath, fleeing domestic abuse and any other challenging issues
- Liaising with other agencies regarding specific needs including Benefits, Mental Health, Substance Misuse, Housing/Estate Agents and Education & Training.
- Looking after customers offering a quality service to support people with complex needs. Building open and trusting relationships
- Writing, reviewing and updating support plans and risk assessments, using a motivated and positive approach
- Experience in supporting people with various needs and backgrounds.
- Having the ability to apply common sense to situations, whilst being accountable for decisions made and reasons behind them.
- Being able to establish and maintain relationships within internal and external partnerships, and with multiple clients and colleagues.
- Maintaining records and putting action plans in place
- Have experience of risk assessing and risk management
- Knowledge of Housing Support and experience working with vulnerable individuals, being able to read and assess difficult situations and provide solutions
- Ideally holds a NVQ LVL 3 in relevant field
- Be resilient and adaptable
- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations