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Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Executive to work from their site in Wrexham.
For the successful Customer Service Executive our client is offering:
- Salary up to £26,000 per annum
- Monday to Friday 8.30 am till 5.00 pm
- Permanent position
- Benefits: Free parking, 20 days + Bank Holidays + Pension
The role - Customer Service Executive :
- Responsible for assisting with invoice enquiries and enquiries via email and phone regarding payments to customer accounts
- Contact customers to inform them of missing payment on their accounts
- Take payments over the phone
- Establish reasons for delayed payment and re-set payment dates with customers
- Ensure excellent customer service during calls and digital interaction with customers to ensure the continuation of business
What our client is looking for in a Customer Service Executive :
- Previous volume telephone-based customer service experience - ESSENTIAL
- Experience working with customer complaints/problem solving - ESSENTIAL
- Good MS Office Literacy - ESSENTIAL
- Confident communicator
- Able to cope under pressure in a call handling environment - ESSENTIAL
Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager, Collections Advisor,
Commutable From: Wrexham, Chester, Denbighshire
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
