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Customer Service Administrator
Monday to Friday - 7am to 4pm
30,000
We are currently recruiting for a Customer Service Administrator to join our clients growing team. You will be joining a market leading organisation dealing with both customers and internal and external teams.
So if you are experienced within customer service and administration then APPLY NOW!
Role:
- Liaise with customers via phone and email (50%/50% split)
- Contact customers daily with updates regarding their complaint, enquiries, ensuring resolutions are being achieved.
- Booking meetings with surveyors ensuring that times and dates are communicated to the customer and other internal/external parties.
- Support surveyors with arranging diaries, including meetings with customers and clients.
- Respond to all customer enquiries.
- Carry out daily calls with the Operations team to ensure all work is on target and ensure all updates are shared.
- Chase operations for updates on all customer complaints when needed.
Skills:
- Detail orientated
- Organised
- Microsoft Office - comfortable working on Excel
- Excellent communication skills - with both internal and external parties
- Pro-active
- Time management
- Prioritising workload
