- Provide administrative support for Integrated Case Management (ICM), Home Detention Curfew (HDC), and Risk Management Team (RMT) processes.
- Maintain and manage electronic and paper-based filing systems in compliance with SPS guidelines and Data Protection Legislation.
- Liaise with internal and external partners to ensure smooth service delivery.
- Prepare and distribute accurate minutes within agreed deadlines.
- Collate, analyse, and generate reports based on case-related statistics.
- Contribute to the development and improvement of case management processes.
- Handle multiple work streams, prioritising effectively to meet deadlines.
- Perform additional administrative duties as required.
- A minimum of 2 Standard Grades (or equivalent), including English and Mathematics at Grade C or above, or relevant experience.
- Proven experience in administrative roles, particularly in case management or record-keeping.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Information and Communication Technologies.
- Strong organisational skills and the ability to prioritise workloads.
- Experience in taking accurate minutes and distributing them within agreed timeframes.