- Handle inbound and outbound customer calls
- Assist customers with general enquiries, account updates, and issue resolution
- Accurately record customer interactions and update systems as required
- Provide high-quality service while maintaining professionalism and empathy
- Work effectively as part of a team to meet performance targets
- Skills & Experience Required
- Previous customer service or call handling experience preferred
- Strong communication skills with a professional telephone manner
- Ability to handle high call volumes in a fast-paced environment
- Good IT skills and experience using multiple systems
- Strong problem-solving skills with a customer-focused approach
- Ability to work both independently and as part of a team
Back to searchCustomer Service
Pertemps Scotland
Posted a day ago, valid for 25 days
Perth, Perth and Kinross PH1 5AX, Scotland
Full Time
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Sonic Summary
- The job is for a Call Handler in Customer Service based in Perth, offering a pay rate of £13.80 per hour.
- The position requires previous customer service or call handling experience, with a preference for candidates who have strong communication skills.
- Call Handlers will be responsible for managing inbound and outbound calls, assisting customers with queries, and providing accurate information.
- The role is office-based with the possibility of hybrid work after training, and it has a contract length of 3 months.
- Candidates should be able to handle high call volumes and work effectively as part of a team to meet performance targets.
