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I am working with an Insurance Client based in Perth (PH2), who are looking for a number of Inbound Call Handlers for their Claims team.
The role is full time, to start ASAP and will run for 3 months initially with potential to extend.
The role is hybrid offering 50/50 home/office work after initial training for 1st week.
The roles are paying £13.80 PAYE per hour + holiday pay.
The offices are easily accessible by public transport and there is also free parking on-site.
Shift pattern will include 1 full weekend shift every 7 weeks (8am-6pm - with shorter shifts and rest days in week before/after), 10 x late shifts (12-8pm) over a 14-week period, 10 x 8am-4pm shifts over a 7-week period. All other shifts would be 9am to 5pm.Description
- These roles are similar to a switchboard - you will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce call demand into the fulfilment team.
- The calls are an average of 2 mins - approx. 100 per day. You must understand the customer demand and direct the customers to the correct area.
- There will be a set of questions (tool) to direct the calls
- You will also be required to demand capture to so the call data can be analysed.
- Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
- There are no data protection questions asked at this stage as this will be verified by the end team.
Interviews (group interview) will be held on site in Perth on Friday 14th March @ 9.00am.
CV deadline: Friday 7th March at midday.
Please only apply for this post if you have all the essential skills as mentioned above and available to start work on no more than 2 week's notice.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
