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- Collaborate with the Service & Support Manager to enhance departmental efficiency.
- Lead and manage a team of two Service Coordinators, ensuring training and performance management.
- Develop customer relationships through regular site visits (within a 2-hour radius).
- Handle customer complaints and escalations.
- Monitor service performance metrics and drive process improvements.
- Support day-to-day tasks like raising invoices, managing deliveries, and purchasing parts/spares.
- Assist with service contract renewals and admin tasks like vehicle fleet management.
- Collaborate with Sales Office Lead on proposals and customer requirements.
- Maintain Health and Safety documentation and complete pre-qualification questionnaires.
- Proven experience as a Lead Coordinator or in a similar administrative support role.
- Strong communication and customer service skills.
- Ability to work under pressure and manage competing priorities.
- Proficiency in Microsoft Office (especially Excel) and familiarity with engineering or food industry terms (advantageous but not essential).
- Self-motivated, organised, and able to work independently.
- Competitive salary
- 25 days annual leave, plus your birthday off and public holidays
- Private healthcare and pension scheme
- Free on-site parking
