Account Manager
Location: Peterborough
Job Role: Account Manager
Working Pattern: Monday to Friday, fully on-site
Salary: £26,000
Drive Customer Success in a Rapidly Expanding 3PL
Are you a customer-focused Account Manager with a passion for building strong relationships, driving revenue growth, and delivering outstanding service? Do you thrive in a fast-paced, logistics-driven environment where no two days are the same?
A leading third-party logistics (3PL) provider is seeking a proactive and commercially driven Account Manager to join their growing team in Peterborough. This role is pivotal in developing long-term client relationships, identifying new opportunities for growth, and ensuring a seamless customer experience.
Job Responsibilities
- Client Relationship Management – Be the primary contact for a portfolio of key clients, ensuring exceptional service levels and a customer-first approach.
- Exceptional Customer Service – Proactively support clients, ensuring their expectations are not just met but exceeded, and resolving any service issues swiftly.
- Strategic Account Planning – Develop and maintain a clear account strategy, setting objectives to maximise sales penetration and revenue growth.
- Performance Tracking & Reporting – Monitor client account performance and analyse revenue trends.
- Service Issue Resolution – Act as a key escalation point, proactively resolving any service-related challenges to ensure smooth operations.
Person Specification
- Ideally have proven account management experience within the courier, logistics, or fulfilment industry (not essential).
- Strong relationship-building skills with a natural ability to engage, influence, and drive client satisfaction.
- Confident communicator, both verbal and written.
- A proactive problem solver, able to work autonomously and manage multiple accounts effectively.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM tools.
Hours of Work, Pay, and Benefits
- £26,000
- Monday to Friday, fully on-site
- 08:00 to 16:30
- 25 days holiday
- Company pension
- Life assurance