Account Manager

Recruit Mint

Posted a day ago, valid for 17 days

Peterborough, Cambridgeshire PE7 3HH, England

Full Time

Life Insurance

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Sonic Summary

The position of Account Manager is available in Peterborough, offering a salary of £26,000.
This role requires a customer-focused individual with ideally proven account management experience, preferably in the logistics or courier industry.
The job involves managing client relationships, developing strategic account plans, and ensuring exceptional customer service.
Candidates should possess strong relationship-building skills, be confident communicators, and proficient in Microsoft Office and CRM tools.
The working pattern is Monday to Friday, fully on-site, with hours from 08:00 to 16:30, and includes benefits such as 25 days of holiday and a company pension.

Account Manager

Location: Peterborough

Job Role: Account Manager

Working Pattern: Monday to Friday, fully on-site

Salary: £26,000

Drive Customer Success in a Rapidly Expanding 3PL

Are you a customer-focused Account Manager with a passion for building strong relationships, driving revenue growth, and delivering outstanding service? Do you thrive in a fast-paced, logistics-driven environment where no two days are the same?

A leading third-party logistics (3PL) provider is seeking a proactive and commercially driven Account Manager to join their growing team in Peterborough. This role is pivotal in developing long-term client relationships, identifying new opportunities for growth, and ensuring a seamless customer experience.

Job Responsibilities

Client Relationship Management – Be the primary contact for a portfolio of key clients, ensuring exceptional service levels and a customer-first approach.
Exceptional Customer Service – Proactively support clients, ensuring their expectations are not just met but exceeded, and resolving any service issues swiftly.
Strategic Account Planning – Develop and maintain a clear account strategy, setting objectives to maximise sales penetration and revenue growth.
Performance Tracking & Reporting – Monitor client account performance and analyse revenue trends.
Service Issue Resolution – Act as a key escalation point, proactively resolving any service-related challenges to ensure smooth operations.

Person Specification

Ideally have proven account management experience within the courier, logistics, or fulfilment industry (not essential).
Strong relationship-building skills with a natural ability to engage, influence, and drive client satisfaction.
Confident communicator, both verbal and written.
A proactive problem solver, able to work autonomously and manage multiple accounts effectively.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM tools.

Hours of Work, Pay, and Benefits

£26,000
Monday to Friday, fully on-site
08:00 to 16:30
25 days holiday
Company pension
Life assurance

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