Medical Equipment Services Operations Manager

Medical Equipment Services Operations Manager
Location: Peterborough (with occasional travel to other sites and Head Office)
Duration: Permanent
Salary: £60,000-$75,000

We are seeking a highly skilled and experienced Medical Equipment Services Operations Manager to oversee the contract and service delivery for key healthcare accounts. You will be responsible for ensuring all service obligations, including maintenance and operational KPIs, are met in a safe, reliable, and efficient manner. This role involves leading the management and performance of medical equipment services on-site, liaising with senior stakeholders, and providing technical and scientific leadership.

• Contract & Performance Management: Take full responsibility for managing service delivery against KPIs and operational targets, ensuring client satisfaction and compliance with service agreements.

• Client & Stakeholder Relations: Represent the organization in key meetings, including with clients, OEMs, and other stakeholders, ensuring effective communication and relationship-building. Provide leadership to win client confidence.

• Operational Excellence: Oversee maintenance and service-related obligations across multiple sites, ensuring operational efficiency and adherence to safety standards. Identify opportunities for continuous improvement and implement solutions.

• Budget & Financial Management: Collaborate with the Head of Managed Equipment Services and the Commercial Team to manage the budget for the account, working to optimise purchasing efficiency and operational costs.

• Audit & Incident Management: Lead the investigation of incidents involving medical devices, ensuring a thorough understanding of technical issues. Perform audits on clinical equipment and ensure the accuracy and up-to-date status of asset databases.

• Compliance & Regulatory Liaison: Ensure compliance with all relevant regulations, including MHRA, CQC, and NHS LA. Lead communication with regulatory bodies and implement necessary procedures for compliance.

• Reporting & Documentation: Prepare and deliver detailed performance reports, ensuring all commercially significant issues are highlighted. Ensure timely and accurate delivery of reports to senior management.

• Team Leadership & Support: Supervise, mentor, and motivate the operations team, ensuring high levels of staff engagement and professional development. Foster a collaborative team environment to achieve operational objectives.

• Service Development: Contribute to the development and improvement of services, ensuring that quality management systems for medical equipment are maintained and enhanced.
  
  

• Essential:

  • Proven experience in managing medical equipment services and operations, including contract management.

  • Strong technical background in medical equipment, including maintenance, commissioning, and troubleshooting.

  • Experience of working in a clinical or healthcare environment, ideally NHS or private healthcare.

  • Postgraduate degree or equivalent experience in a relevant subject.

  • Registration as a Clinical Technologist or Clinical Scientist (VRCT or HCPC).

  • Excellent communication, negotiation, and interpersonal skills.

  • Knowledge of regulatory frameworks, including MHRA, CQC, and NHS LA.

  • Proven leadership experience and ability to manage teams effectively.
    
    

• Desirable:
  
  

  • HNC/D or professional qualification in a relevant field.

  • Advanced skills in Excel and Microsoft Office Suite.

  • Experience with specifying and evaluating medical equipment.

  • Knowledge of clinical workflows and working with senior clinical staff.
    
    

• Strong problem-solving skills and the ability to manage complex issues related to medical devices.

• Exceptional attention to detail and ability to work under pressure.

• Commercial awareness with the ability to identify cost-saving opportunities without compromising service quality.

• Ability to work independently and as part of a team.

• Proactive, resilient, and able to stay calm under pressure.
  
  

• Location: The role is based at the Peterborough site, with occasional travel to other locations and the Head Office.

• Travel Requirements: Occasional travel required for site visits and meetings.

• Hours: Flexibility required for occasional out-of-hours and weekend work in response to urgent issues.

• International Travel: Occasional, based on operational requirements.
  
  

Why Choose nGenium?

At nGenium, we empower exceptional professionals like you to excel in the medical engineering field. Here’s why nGenium is the right choice for your career:

Exciting Opportunities: We specialize in medical engineering recruitment, offering a diverse range of contract roles tailored to your skills and career aspirations.

Supportive Partnership: Your career growth and success are our top priorities. Our dedicated consultant, Alan Ling (alan.ling@nGenium.io), provides ongoing support and guidance throughout your contract assignments.

Industry Expertise: With our deep understanding of the medical engineering sector, we connect you with leading employers who value your skills and expertise.

Ready to take the next step in your career? Apply now!