- Manage customer service enquiries and provide timely and accurate responses.
- Create and follow up on customer quotations within 48 hours.
- Oversee warranty issues, site labour needs, procurement, and invoicing.
- Develop new business opportunities and convert ad-hoc customers into contract clients.
- Ensure compliance with health & safety regulations for all operations.
- Visit customers regularly to build and maintain relationships.
- Supervise the customer service team and manage KPIs for improved performance.
- Provide after-hours support for critical issues and manage engineer dispatch.
- People management, including performance reviews, training, and development.
- Proven leadership experience in Service & Spares, with a strong track record.
- Familiarity with the food, beverage, pharmaceutical, and chemical industries.
- Strong customer service and relationship-building skills.
- Engineering qualifications (HND, HNC, or City & Guilds) are essential.
- Recognised Health & Safety qualification.
- Commercial awareness with excellent communication and planning skills.
- Competitive salary
- 25 days annual leave plus public holidays and your birthday off
- Company pension scheme
- Private healthcare
- Vehicle allowance
- Free parking