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IT Manager

Pure Resourcing Solutions
Posted 2 days ago, valid for 20 days
Location

Peterborough, Cambridgeshire PE7 3HH, England

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An IT Manager is needed for a dynamic organization focused on efficient IT services, offering a salary of £50,000 to £60,000 per year.
  • The role requires proven experience leading an IT support team in a fast-paced environment, with a strong background in helpdesk operations.
  • Key responsibilities include overseeing helpdesk operations, managing IT support staff, and driving the adoption of new technologies.
  • Candidates should have expertise in Microsoft 365, Active Directory, networking, cloud technologies, and ERP systems.
  • This position is ideal for a proactive leader looking to promote a positive culture and drive continuous improvement in IT support.
I am excited to be recruiting for an IT Manager with a dynamic organisation committed to delivering efficient and customer-focused IT services. This is a fantastic opportunity for a proactive leader to oversee helpdesk operations, drive the adoption of new technologies, and manage business-as-usual IT support.  In this pivotal position, you will lead a team of IT support professionals, ensuring excellent service delivery and continuous improvement to meet business goals.  Key Responsibilities:  Helpdesk Management: 
  • Oversee daily IT helpdesk operations, ensuring prompt resolution of 1st, 2nd, and 3rd-line support issues.
  • Maintain effective communication protocols to keep users informed on issue status and progress.
  • Develop escalation procedures to manage complex technical problems efficiently.
  • Ensure accurate documentation and timely resolution of support tickets.
Team Leadership & Development:
  • Supervise, mentor, and develop IT support staff, fostering a high-performance, collaborative environment.
  • Conduct performance reviews and provide ongoing training to enhance team skills.
  • Identify skill gaps and organise continuous learning opportunities for the team.
Technology & Systems Support: 
  • Drive the adoption of new and existing technologies to support business needs.
  • Maintain up-to-date knowledge of IT trends, evaluating potential benefits for the organisation.
  • Collaborate with other departments to ensure IT systems align with operational goals.
IT General Duties: 
  • Develop and maintain IT documentation to standardise processes and improve troubleshooting.
  • Manage onboarding and offboarding processes, including device setup and configuration.
  • Oversee IT inventory and stock management, ensuring timely procurement of equipment.
General Responsibilities: 
  • Promote a positive and growth-oriented culture by modelling openness and honesty.
  • Identify opportunities for process improvement and innovation in IT support.
  • Support the strategic direction of the IT department and perform additional duties as needed.
About You
  • Proven experience leading an IT support team in a fast-paced environment.
  • Strong background in helpdesk operations, including 1st, 2nd, and 3rd-line support.
  • Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID)
  • Active Directory and Windows Server/Windows Desktop OS
  • Networking (DHCP, DNS, VLANs, VPN)
  • Cloud technologies (OneDrive, SharePoint)
  • ERP systems, 3CX Telephone Systems, and iOS support
  • Mimecast and data backup solutions
Next Steps: Apply Now!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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