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Customer Service - Insurance
Location : Peterborough
Salary : £23,000
Hours : Monday - Friday (Apply online only)
An exciting Full Time opportunity for a career minded Claims Advisor. You will be based in our clients Peterborough Head Office with a focus on delivering a quality service during the claims process.
Working in a small, professional team, you will bring excellent communication skills based on your employment experience. As a well-established Insurance Company, our client offers a fixed daytime working arrangement through Monday to Friday.
Essential skills include Microsoft Office and you will need to demonstrate excellent organisational ability to manage your customer base.
Responsibilities for this position:
• Work proactively to process claims by contact with the client.
• Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims.
• Developing a good relationship with all clients by providing a personal service
• Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim.
• Be able to account for actions relating to claims by using methodical accurate data input methods.
• Listening to and understanding the individual needs of each customer.
• Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims.
• Take required actions to resolve potential and existing complaints, escalating where necessary.
Benefits
Regular Monday to Friday hours – no evenings, no shift work and no weekend work
Access to Pension Scheme
Attendance Bonus
Great Annual Leave Benefit including additional family days
Free Worldwide Multi Trip Travel Cover and discounted rate for family members
Cash benefits linked to Personal Accident, Life Cover and Critical Illness
Monthly Employee Rewards Scheme
Commitment to Employee Learning and Development
Access to Wellbeing Services and Discount Scheme
