Contact Centre Agent/Ambassador

ACS Recruitment Solutions Ltd

Posted 15 hours ago, valid for a day

Peterborough, Cambridgeshire PE2 6XU, England

£20,000 - £24,000 per annum

Full Time

Retirement Plan

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Contact Centre Ambassador Peterborough (City Centre) - Hybrid Working (In-office during inductionHours - 37.5Hrs pw: Early/Late rotation, Mon – Fri 09:00 – 21:00, 1 in 2 Saturdays 10:00 – 18:30Salary - £24-28k inc. shift allowance (based on experience), plus opportunity to earn Monthly Performance Bonus.Are you a customer service pro with a passion for making a difference? Do you excel in fast-paced environments where every call is an opportunity to connect, engage, and support? If so, read on ...Our client based in Peterborough City Centre is recruiting a Contact Centre Ambassador on a permanent basis. As part of a small team, you will be instrumental in launching and ensuring the smooth operation of a brand-new Contact Centre. Initially, you will focus on outbound welcome calls, creating meaningful connections with supporters of charity partners. Over time, you will also help drive the centre’s growth by supporting inbound customer service and outbound sales calls for commercial clients. This is a dynamic role perfect for someone with outstanding communication skills, a passion for customer service, and the desire to grow with an innovative team.Key Responsibilities:

Conduct outbound welcome calls to engage and support fundraising and charity partners.
Deliver exceptional customer service through effective communication, empathy, and professionalism.
Manage time efficiently to meet call targets and KPIs, ensuring each interaction reflects our commitment to quality.
Participate in future service expansions, including handling inbound customer inquiries and supporting outbound sales for commercial clients.

What You’ll Bring:

Experience: Minimum 1 year in customer service (essential).
Skills: Strong verbal communication, time management, and a team-oriented approach.
Education: GCSE or equivalent (preferred).

What's on Offer:

Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days (initial 3 months on-site training).
Competitive Benefits Package:
- 23 Days Annual Leave + Bank Holidays (increases yearly up to 26 days)
- Free Gym Membership
- Company Pension Scheme
- Paid Volunteer Time
- Performance Bonus

If you’re passionate about building meaningful connections, delivering exceptional service, and contributing to a vibrant and supportive team, we would love to hear from you!

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