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JOB TITLE: Head of call centre- repairsJOB LOCATION: PeterboroughJOB SALARY: up to £62800 JOB TYPE: PermanentJOB HOURS: 35 hours per week, Monday to Friday between 8am and 6pmJOB BENEFITS: 28 days holiday + 8 bank holidays, up to 2 extra weeks holiday purchase scheme, defined benefits pension scheme, EAP, flexible benefits planJOB WORKING ARRANGEMENTS: Possibility to work from home 1 or 2 days per week, but the preference is for you to be based in the call centre as much as possibleYour new companyOur client is a social housing provider that has been providing specialist care for families, seniors and those with additional and specialist needs for almost 60 years.Providing a sanctuary and a safe place to live is so important to our clients and as part of their customer-facing team, you'll be a really important part in their mission.Your new roleYour job will be to oversee the contact centre of around 30 people (managers, seniors and advisors) who look after resolving any repairs to properties. Included in that will be ensuring staffing levels are appropriate and your team used to the best of their talents, working with contractors and developing effective commercial relationships with them, developing the recording and reporting of incidents and ensuring that the teams reach and exceed their KPIs.They are also looking to develop omnichannel working and your role will be to take a lead on the implementation and uptake of that.What you'll need to succeedOur client needs to hire someone with call centre management experience and to warrant the top end of their salary budget, their ideal would be for someone with a housing / property maintenance background.The key thing for them is someone whose experience balances a strategic mindset and evidence of improving / enhancing service offering alongside operational excellence.What you'll get in return Do you feel that your career is at the point that you're ready to be a key part of a senior leadership team? Step right up!There's an excellent benefits package on offer and plenty of opportunity to make a significant impact on a high-profile part of the organisation.It's a 35-hour working week, between 8am and 6pm Monday to Friday, and there's some flexibility to work from home 1 or possibly 2 days per week.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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