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Peterborough
Customer contact centre information clerk
Head of Customer Services

Head of Customer Services

hireful.

Posted 2 days ago, valid for 15 days

Peterborough, Cambridgeshire PE7 3HH, England

£20,000 - £24,000 per annum

Full Time

Retirement Plan

Employee Assistance

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Sonic Summary

The job is for a senior leader in a Contact Centre environment, located in Peterborough with hybrid working options.
Candidates should ideally have experience in housing, property, or facilities management, particularly handling calls for repairs and maintenance.
The salary for this position is approximately £62,000, accompanied by a comprehensive benefits package including a pension scheme and 28 days of holiday.
The role is strategic, focusing on evolving customer relations, with a preference for candidates who have implemented live chat tools.
Management experience in a fast-paced telephone or email-based customer service function is essential.

Are you an experienced senior leader from a Contact Centre environment, on the lookout for a new role?

This position is based in Peterborough with hybrid working available, plus flexible start/finish times, and offers a brilliant foundation for you to continue developing best-in-class customer service delivery.

Ideally you will have experience working in a housing / property / facilities management environment dealing with incoming calls for repairs / maintenance.

Salary circa £62,000 plus an excellent range of benefits including defined benefit pension scheme, employee assistance programme, 28 days holiday (plus bank holidays, and the option to purchase more).

This is a strategic role, with lots of projects on the horizon for continuing to evolve the customer relations function, so if you have experience implementing a live chat tool, even better!

Experience working in management roles within a fast-moving telephone / email based Customer Service function is key here. Interested? Then apply today!

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