Case Handler

CCA Recruitment Group

Posted 17 days ago, valid for 7 days

Peterborough, Cambridgeshire PE2 6FL, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The role of Case Handler offers a salary of £25,000.00 and is based in Peterborough, requiring office attendance from Monday to Friday, 9:00 to 17:00.
Candidates should have customer service experience, particularly in identifying root causes of issues, although specific complaints experience is not necessary.
The position involves investigating and resolving complaints by gathering information from files and third parties, with occasional customer calls for clarification.
This role is ideal for experienced customer service advisors seeking a new challenge, as it focuses on problem resolution rather than high-volume customer calls.
Interested applicants are encouraged to apply with an updated CV to seize this exciting opportunity in the Financial Services Sector.

Role - Case Handler

Salary - £25,000.00

Location - Peterborough (Office Based)

Monday - Friday 9:00 - 17:00

Are you an experienced customer service advisor who is looking for your next career step?

If you are this is the ideal role for you!!

CCA Recruitment are working alongside our client within the Financial Services Sector who are looking for a Complaints Case Handler to fact find, investigate and resolve complaint cases.

This will not be taking calls from customers on an hourly basis, this role would be investigating and resolving complaints by gathering information from files and third parties and occasionally calling customers to gather more information to resolve the complaint.

You do not need Complaints experience however Customer Service Experience where finding root causes to issues IS A MUST.

If you are looking for an exciting role in Customer Service that isn’t necessarily speaking to customers on a dialler, but have the experience and skills to deal with customers and resolve issues please apply today with a up to date CV.

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