Case Handler

CCA Recruitment Group

Posted 6 days ago, valid for a month

Peterborough, Cambridgeshire PE1 1YX, England

not provided

Full Time

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Sonic Summary

The role is for a Case Handler based in Peterborough, offering a salary of £25,000.00.
The position requires experience in customer service, specifically in finding root causes to issues.
This is an office-based job with working hours from Monday to Friday, 9:00 AM to 5:00 PM.
The role involves investigating and resolving complaints by gathering information from files and third parties, rather than taking calls frequently.
Candidates do not need prior complaints experience, but a strong background in customer service is essential.

Role - Case Handler

Salary - £25,000.00

Location - Peterborough (Office Based)

Monday - Friday 9:00 - 17:00

Are you an experienced customer service advisor who is looking for your next career step?

If you are this is the ideal role for you!!

CCA Recruitment are working alongside our client within the Financial Services Sector who are looking for a Complaints Case Handler to fact find, investigate and resolve complaint cases.

This will not be taking calls from customers on an hourly basis, this role would be investigating and resolving complaints by gathering information from files and third parties and occasionally calling customers to gather more information to resolve the complaint.

You do not need Complaints experience however Customer Service Experience where finding root causes to issues IS A MUST.

If you are looking for an exciting role in Customer Service that isn't necessarily speaking to customers on a dialler, but have the experience and skills to deal with customers and resolve issues please apply today with a up to date CV.

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