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- Manage and process relevant contracts, responding to email and telephone requests promptly within client and internal KPIs.
- Take ownership of all requests and queries, finding the best possible solutions while maintaining a high level of customer satisfaction.
- Ensure all systems are updated and relevant parties are kept informed of the status of each request.
- Escalate issues or complaints to the relevant departments when necessary.
- Arrange vehicle bookings and track their progress to ensure timely delivery.
- Provide administration support and assist with other ad hoc tasks as needed.
- Handle requests for reports, ensuring they are processed accurately and in a timely manner.
- Strong communication skills, both verbal and written.
- Excellent organizational skills with attention to detail.
- The ability to multitask, prioritize, and work under pressure.
- Proficiency in Microsoft Office and other relevant software.
- Previous experience in customer service or administration is desirable, but not essential.
- Own transport is essential due to the location.
- Weekly Pay – Enjoy the convenience of weekly payments.
- Parking on Site – Convenient parking facilities available for employees.
- Temp to Perm Opportunity – Start on a temporary basis with the potential for a permanent position.
- Company Benefits – Including [insert specific benefits here, e.g., pension scheme, health insurance, discounts, etc.]
- A supportive and friendly work environment with plenty of opportunity for growth and development.
