Customer Service Advisor

Customer Service Advisor

Working hours: 37.5hrs per week - early /late rotation, Mon-Fri 9.00am to 21.00pm + 1 in 2 Saturdays 10.00am to 18.30pmSalary £24,000 to £28,000 including shift allowance + opportunity to earn monthly performance bonusOur client is a growing, family feel company based in amazing new offices in central Peterborough.With the introduction of a new contact centre, they are looking for a Contact Centre Ambassador, who will play a pivotal role in ensuring its smooth operation, initially with the primary focus on outbound welcome calls.

This is a full time, permanent role, which will offer hybrid working, once your induction is completed.Key duties will include:

• Completing outbound welcome calls, expanding into both inbound and outbound call services
• Resolving complaints or escalations in a timely manner and collaborating with internal teams regarding complex issues
• Maintaining up-to-date knowledge of products, services and company policies
• Accurately document interactions and update customer records on the CRM system
• Providing issue trends, insights and recommendations for process improvements

The successful candidate will have:

• Minimum of 1 year experience within a customer service role
• Proficiency in using call centre software and CRM systems
• Excellent communication skills, both verbal & written
• Adaptability to changes in processes, procedures and technology

If this role looks like the new challenge that you are looking for, please apply via the advert or contact Rebecca Ewers at Eclectic Recruitment.We endeavour to reply to every candidate every time. However, if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful