Customer Service Advisor

Position: Customer Service Advisor
Salary: 22,000 - 28,000 per annum (depending on age) + Benefits
Location: Peterborough
Type: Full-time, Temp to Perm
Hours: 35-40 hours per week (7/8 hours shifts, operates 24/7 - Must be fully flexible)

Benefits:
* Full-time, permanent role with a competitive salary
* Comprehensive training and ongoing support to ensure your success
* Free on-site parking
* A range of additional company benefits

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you to join an established company as a Customer Service Advisor in Peterborough.

Our client provides emergency control services in various scenarios, so your communication skills will be key to ensuring smooth interactions.

Key Responsibilities:
* Delivering a customer-friendly service with a focus on excellent communication and active listening
* Accurately documenting customer interactions and making detailed reports
* Using third-party CRM systems to log customer requests and information
* Ensuring adherence to PCI compliance guidelines and company protocols
* Managing a variety of tasks and prioritising effectively to meet customer needs
* Building and maintaining positive relationships with clients, customers, and engineers

Person Specification:
* Flexibility to work a variety of shifts, including early and late hours, and weekends
* Strong communication skills and a friendly, approachable manner
* Attention to detail and a problem-solving mindset
* Excellent customer service and active listening skills
* Ability to thrive in a fast-paced and dynamic environment
* Positive attitude, reliability, and willingness to learn

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.